Terms and conditions

1. ACCEPTANCE OF TERMS

By engaging in SVA Interiors services, clients implicitly agree to the terms and conditions outlined herein.

2. SERVICES OFFERED

SVA Interiors operates as a virtual interior design firm by delivering its core services digitally, eliminating the need for in-person visits or physical presence at the client's location.

The design process is heavily reliant on advanced digital tools and software to create and present designs, ensuring seamless client interaction and collaboration through digital channels like email and video calls.

The firm’s primary focus is on providing detailed digital representations of a redesigned space through rendered photos and three-dimensional models, allowing clients to visualize their future interiors with precision and ease.

Our services comprise but are not limited to:

  • Virtual consultations.
  • Space assessment and planning.
  • Color analysis and palette creation.
  • Design concept development.
  • Three- and two-dimensional modeling and rendering.
  • Style guides and product generic recommendations.

Our services exclude

  • Manage the physical execution of the design.
  • Source or purchase materials on behalf of clients.
  • Construction or renovation services.

3. CLIENT OBLIGATIONS

Clients who engage in SVA Interiors services are expected to:

  • Provide accurate, complete, and up-to-date information about the spaces and project requirements.
  • Cooperate with the design process by participating in consultations, providing feedback, and reviewing and approving designs promptly.
  • Maintain open and clear communication during business hours through the designated channels.
  • Adhere to the agreed-upon payment terms and schedule.
  • Respect SVA Interiors intellectual property rights by refraining from copying or reproducing SVA Interiors designs without explicit permission.
  • Protect any confidential information shared by SVA Interiors.

By fulfilling these obligations, clients ensure a smooth and successful design process and a result that meets their expectations.

4. INTELLECTUAL PROPERTY

All intellectual property rights, including but not limited to copyrights, trademarks, and design rights, pertaining to the designs, concepts, materials, and other creative output generated by SVA Interiors shall remain the exclusive property of SVA Interiors.

Clients are granted a limited, non-exclusive license to use the final approved designs for personal use in connection with their projects. Any reproduction, distribution, or modification of the designs without prior written consent from SVA Interiors is strictly prohibited.

SVA Interiors retains the right to utilize and showcase the completed project results for marketing and promotional purposes, including but not limited to, displaying project images, floor plans, and design concepts on the SVA Interiors website, social media platforms, and other marketing materials.

4.1 CLIENT-PROVIDED MATERIALS

Any materials, images, or content provided by the client remain the property of the client unless otherwise agreed upon in writing.

SVA Interiors obtains a limited, non-exclusive license to use such materials solely for the purpose of completing the design project. Use of client-provided materials in marketing and promotional efforts requires prior written consent from the client.

(For more details consult our Privacy Policy sections 3. Information we collect and 4. Use of your information)

5. PAYMENT TERMS

5.1 PAYMENT METHODS

We accept the following payment methods:

  • Credit Cards
  • Debit Cards
  • Online Payment Platforms
  • Bank Transfers
  • Checks

Other payment methods may be available upon request.

5.2 PAYMENT OPTIONS

Clients have the flexibility to choose between two payment options:

5.2.1 FULL PAYMENT UPON COMPLETION

The total project fee is due upon final design approval before project files are released.

5.2.2 DEPOSIT AND DISCOUNT PAYMENT

A 50% deposit of the total project fee is required upon contract signing to commence the design process. In exchange for this upfront payment, clients receive a 10% discount on the total project fee. The remaining 40% is due upon final design approval before project files are released.

5.3 REFUND POLICY

Clients opting for the deposit payment option have a 24-hour cancellation period from contract signing. A full refund of the deposit will be issued upon cancellation within this timeframe. Subsequently, the deposit becomes non-refundable.

6. CHANGE ORDERS

6.1 REVISIONS

Clients are entitled to up to two revisions without additional charge. Subsequent revisions may incur additional fees as outlined in our Services page.

6.2 SCOPE CHANGES

Any modifications to the project scope beyond the initial agreement will be subject to a change order. Change orders must be mutually agreed upon in writing and will outline the revised scope, timeline, and associated costs before commencing the extra work.

7. CANCELATIONS

If the project is canceled within 24 hours of contract signing, the 50% deposit (if applicable) will be fully refunded. After 24 hours, the deposit is non-refundable to compensate for the work initiated.

SVA Interiors retains ownership of all intellectual property created up to the point of cancellation.

8. LIMITATION OF LIABILITY

Digital representations are intended to inspire and guide, not dictate exact outcomes. While we strive for accuracy, variations between digital renderings and physical reality may occur due to inherent technical limitations. Clients acknowledge that these visuals are a reference point and should consider potential discrepancies during the implementation process.

SVA Interiors design recommendations are intended solely as aesthetic suggestions and do not constitute professional engineering or construction advice. We are not responsible for implementing design concepts, including but not limited to construction, installation, or product selection. Clients assume full responsibility for project execution and any associated risks or damages.

Engaging a licensed contractor is strongly recommended for any construction or renovation work.

SVA Interiors shall not be liable for any direct, indirect, incidental, consequential, or punitive damages, including but not limited to, loss of profits, data, or goodwill, arising out of or in connection with the execution of our designs or the use of any products or services recommended by us.

SVA Interiors is not responsible for post-purchase issues related to recommended products. This includes arrangements for repairs, replacements, freight claims, or any other matters arising from product acquisition.

9. INDEMNIFICATION

The Client agrees to indemnify and hold harmless SVA Interiors, its officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

  • The Client’s use of SVA Interiors design concepts or recommendations.
  • The Client’s engagement of contractors, suppliers, or other third parties to implement the design.
  • Any claims made by third parties arising from the project.

This indemnification obligation shall survive the termination of this Agreement.

10. FORCE MAJEURE

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, civil disturbances, strikes, lockouts, labor disputes, shortages of materials or transportation, fires, floods, earthquakes, or other natural disasters, government actions, or interruptions in internet or telecommunications services.

11. CONFIDENTIALITY

All information exchanged between SVA Interiors and the client, including but not limited to project details, design concepts, financial information, and business strategies, shall be considered confidential unless otherwise stated.

The parties agree to protect the confidentiality of such information and not disclose it to third parties without prior written consent.

Confidential information does not include information that:

  • Is already publicly known or becomes publicly known through no fault of the receiving party.
  • Was rightfully in the receiving party's possession prior to disclosure.
  • Is independently developed by the receiving party without the use of the disclosing party's confidential information.

The obligations of confidentiality shall survive the termination of this agreement for a period of two years.

12. DISPUTE RESOLUTION

Any dispute, controversy, or claim arising out of or relating to this Agreement shall be resolved exclusively through mediation under the Civil Code of Quebec. The mediation shall take place in Montreal, Quebec, and the language of the mediation shall be French or English.

If mediation is unsuccessful, the parties may resort to litigation in the courts of Quebec.

13. TERMINATION

Either party may terminate this agreement with seven days written notice for any of the following reasons:

13.1 CLIENT TERMINATION

  • Failure to meet payment obligations as outlined in the contract.
  • Change in client's circumstances preventing project continuation.
  • Client's decision to end the project for personal reasons.

13.2 SVA INTERIORS TERMINATION

  • Failure to cooperate with the design process, including but not limited to providing necessary information or responses within a reasonable timeframe (typically 72 hours).
  • Breach of contract by the client, including but not limited to providing false or misleading information or interfering with SVA Interiors ability to perform its duties.
  • Unforeseen circumstances beyond SVA Interiors control that prevent the fulfillment of the contract.

13.3 CONSEQUENCES OF TERMINATION

Upon termination, the initial deposit (if applicable) is non-refundable.
SVA Interiors shall retain ownership of all intellectual property created up to the point of termination.

14. CHANGES TO TERMS AND CONDITIONS

SVA Interiors reserves the right to modify or update these Terms and Conditions at any time. Clients will be notified of any changes via email and/or through a prominent notice on our website. Continued use of our services after such modifications constitutes acceptance of the revised Terms and Conditions.

15. GOVERNING LAW

This Agreement shall be governed by and construed under the laws of the Province of Quebec, Canada.

16. ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the parties and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.

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